Opal
Our Business
What we do
We provide communications solutions to UK organisations, serving the needs of over 100,000 business and public sector
customers and working with over 350 wholesale partners nationwide. Opal has been dedicated to serving the needs of our
customers across the UK, since 1995. Opal is the business to business division of
The Talk Talk Group.
The Group's recent £200m investment in its Next Generation Network (NGN), demonstrates our commitment in providing
converged solutions that will support UK companies through the 21st Century.
How we work
Our group reputation has been built upon impartiality and putting our customers first. Opal is dedicated to forming
partnerships with our valued clients by taking time to understand your organisation then delivering precisely the technical
solutions you need, meaning you can get on with what you do best - running your organisation.
Where we've come from
We're here for the long-term, Charles Dunstone founded the group in 1989, aged 25 with savings of just £6,000.
The group has grown strongly every year to become a FTSE 250 member in just 18 years. The founding principles remaining in
place across the organisation and Opal, the B2B division, not only helped facilitate the transformation towards a successful
telecoms business; it continues to contribute significantly towards the group's overall earnings.
Our people
Our team of over 950, UK based specialists have been helping UK organisations find the right solution to save time, money and
provide the best local customer service available. Our team takes great pride in its quality of service, with our customers
rewarding us with an overall satisfaction rating of 95% and ensuring that our processes are independently audited and fully
compliant with ISO 9001.
Over £200m invested in our 21st century network
The group has over 1.8 million lines connected to our Next Generation Network, with more being added every day. We have
installed our own equipment into over 1600 exchanges across the UK, and with the only fully scaled NGN in the UK, are
looking to the future.
Our Five Fundamental Rules
- If we don't look after the customer, someone else will.
- Nothing is gained by winning an argument but losing a customer
- Always deliver what we promise. If in doubt, under promise and over deliver
- Always treat the customer how we ourselves would like to be treated
- The reputation of the whole company is in the hands of each individual.
